Please read our FAQ before sending us a message.

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at info@crazygshop.com

Depending on the level of customization in your gear will vary the time it takes to get to you. You will get your item within 5-7 business days of ordering. Most items however will ship much faster than that.

If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Send us an email and we'll let you know.

When you order with Crazy Dog Shop you are emailed out a unique order ID. You can look up your order any time here: https://www.crazydogshop.com/track-order. If you don't have the order ID you can also alternatively look up your order by email on that page.

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to info@crazydogshop.com and we'll get you a new one out!

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